Privacy policy.

VertexLabs ("Company" or "We") values your privacy and is committed to protecting it through this policy.

This policy outlines the types of information we collect when you visit our website at www.vxlabs.co ("our Website") and how we handle that information.

We collect information in the following situations:

  • On our Website

  • In communications (emails, texts, etc.) between you and the Website

  • Through mobile and desktop applications downloaded from our Website for non-browser interactions

  • Through ads and applications on third-party sites that link to this policy

This policy does not cover information collected offline or by third parties, including other websites.

Please review this policy carefully to understand how we handle your information. If you do not agree with our practices, we recommend you do not use our Website. By accessing or using it, you agree to this policy, which may be updated from time to time. We encourage you to check back regularly for updates.

Contact Us

If you have questions about this policy or your data, please contact us through our Contact Page.

Information We Collect and How We Gather It

We collect various types of information from users of our Website, including:

  • Personal Information: Information such as your name, address, email, and phone number that can identify you directly.

  • Non-Identifying Information: General demographic or technical data that does not personally identify you.

  • Usage Information: Data about your internet connection, the equipment you use to access our Website, and how you interact with it.

Methods of Collection

We collect information in two main ways:

  • Direct Input: When you voluntarily fill out forms, sign up for services, or contact us through the site.

  • Automatic Collection: As you browse, we collect data such as your IP address, browser type, pages visited, and cookies.

Types of Information Collected

The information we may collect includes:

  • Form Submissions: Data you provide through registration, service requests, or inquiries.

  • Correspondence Records: Emails or messages you send to us.

  • Transaction Details: Information related to services you purchase or inquire about.

  • User Contributions: Any content you post on our Website, such as reviews or testimonials.

Automatic Data Collection Technologies

As you interact with our Website, we may use automatic data collection technologies to gather information about your browsing activities. These include:

  • Cookies: Small files stored on your device to remember your preferences and enhance your experience. You may manage your cookie settings through your browser.

  • Flash Cookies: Local storage objects that may collect and store information about your preferences and navigation.

Data Security

We implement measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. This includes storing information on secure servers protected by firewalls and encrypting sensitive data such as payment information.

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee its absolute security. Submitting information is done at your own risk. We are not responsible for circumvention of privacy settings or security measures.

We advise using caution when posting any personal information in public areas of the site, as these may be viewed by other users.

SMS Information

Phone numbers provided for SMS communication or consent will not be shared with third parties or affiliates for marketing purposes. SMS usage is solely for communication between VertexLabs and you as the user. View our SMS Terms and Conditions for more information.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. If any significant changes are made, we will notify you via email using the address associated with your account. The most recent revision date will always be listed at the top of this page.

Please ensure your contact information is current and check our website periodically for any updates.

SMS Terms and Conditions.

SMS Terms and Conditions

SMS for Consent Communication
The information (phone numbers) collected during the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications
If you have consented to receive text messages from VertexLabs, you may receive messages related to customer service, scheduling, service updates, reminders, or other relevant communications.

For example:
"Hello! Thank you for contacting VertexLabs — how can we help you today? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit https://vxlabs.co/support."

Message Frequency
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by texting "STOP."

For support, text HELP or visit our website at https://vxlabs.co.
Please also review our Privacy Policy and Terms of Service.

SMS Volume
Our SMS message frequency will vary but will not exceed 500 messages per day across all users.

Potential Fees for SMS Messaging
Your wireless carrier may charge a fee for messages sent or received. Rates can vary depending on your mobile plan and whether messages are domestic or international.

Opt-In Method
Customers opt in to receive SMS messages from VertexLabs via intake forms on our website located at https://vxlabs.co/contact. SMS consent will not be shared with third parties for marketing purposes.

Opt-Out
You may opt out of SMS communications at any time by replying “STOP” to any message. Once opted out, you will no longer receive SMS messages from VertexLabs. You can opt back in at any time by replying “START.”